Return Policy

1. Voluntary 14-Day Return Policy

1.1Swiss law does not provide a statutory right of withdrawal for online purchases. However, we voluntarily grant you the option to return your order within 14 days of receiving the goods, without providing any reason.

1.2The 14-day period begins on the day you receive the goods.

1.3This voluntary return policy does not replace or limit your statutory warranty rights for defective goods (see Section 8).

2. Conditions for Returns

2.1To make use of this return option, the goods must:

• Be unused and undamaged
• Be in the original packaging
• Include all accessories and documentation

2.2The goods may not show signs of use.

2.3If goods are damaged or have been used, we may reduce your refund accordingly.

3. Return Process

3.1To initiate a return, please email us at: contact.nuvessara@gmail.com

3.2Please provide:

• Your order number
• The reason for the return
• Your preference (refund or exchange)

3.3We will confirm receipt of your return request and send you a return label.

4. Shipping and Return Costs

4.1You bear the cost of return shipping. Please use an insured shipping method.

4.2Pack the goods securely and label the package with the return label.

4.3Send the goods to:

5. Refunds

5.1After receiving and inspecting the returned goods, we will issue a refund within 14 days.

5.2The refund will be processed to the same payment method used for purchase.

5.3Original shipping costs are not refunded.

5.4For partial returns (due to damage or use), the refund amount will be reduced accordingly.

6. Exceptions to the Voluntary Return Policy

This return option does NOT apply to:

• Made-to-order or personalized products
• Hygiene products with broken seals
• Digital content after download
• Products marked as "Final Sale"

7. Exchanges

7.1If you wish to exchange a product, follow the same return process.

7.2Shipping costs for exchanges are the customer's responsibility.

8. Defects and Damage (Statutory Warranty)

8.1Independently of the voluntary return policy above, you are entitled to statutory warranty rights for defective goods under Swiss law (Art. 197 ff. of the Swiss Code of Obligations), with a limitation period of two years from delivery.

8.2If goods arrive defective or damaged, please contact us as soon as possible, ideally within 14 days of discovering the defect, so we can process your claim quickly.

8.3Please send photos of the defect.

8.4We will inspect the goods and offer repair, replacement, price reduction, or refund as appropriate.

9. International (EU) Customers

9.1If you are a consumer located in the European Union, you may be entitled to a statutory right of withdrawal under EU consumer protection law in addition to the voluntary policy above. Where EU law grants you more favorable terms, those terms shall apply.

10. Governing Law

10.1This policy is governed by Swiss law.

11. Contact

For questions about returns, please contact us:
Email: contact.nuvessara@gmail.com

Terms of Service

1. Applicability and Contract Conclusion

1.1These Terms of Service apply to all purchases of products through the Nuvessara online shop at nuvessara.ch.

1.2By placing an order, you agree to these Terms of Service. The purchase is concluded when we confirm your order by email.

1.3These Terms of Service may be changed at any time. The conditions applicable at the time of your order are binding.

2. Offer and Prices

2.1All product offers are without obligation. Prices displayed on the website are stated in CHF or EUR and include Value Added Tax (VAT).

2.2We reserve the right to change prices at any time. Prices at the time of your order are binding.

2.3Additional costs such as shipping fees and customs duties are clearly displayed before checkout.

3. Ordering and Payment

3.1All orders must be completed and filled out accurately. You guarantee that the information provided is true and correct.

3.2You must be at least 18 years old or place your order under the supervision of a parent or guardian.

3.3Payment is made through the available payment methods (credit card, PayPal, Stripe, etc.). Payment must be made before the goods are shipped.

3.4We reserve the right to refuse orders without stating reasons.

4. Availability and Stock

4.1Despite careful updates, stock levels may fluctuate. If an ordered product is not available, you will be notified immediately.

4.2In this case, you have the option of either a refund or waiting for stock to be replenished.

5. Shipping and Delivery

5.1Delivery time: 21-30 business days, depending on the destination country.

5.2Shipping costs: Shipping costs depend on the destination country and are displayed before checkout.

5.3We ship worldwide. With each order, you will receive tracking information.

5.4The risk of loss or damage to the goods passes to you once we hand over the goods for shipment.

5.5If a delivery arrives damaged or is lost, please contact us within 14 days of receipt.

6. Voluntary Return Policy

6.1Swiss law does not provide a statutory right of withdrawal for online purchases. We nevertheless voluntarily grant you the option to return your order within 14 days of receiving the goods, without providing any reason.

6.2Conditions for returns:

• The goods must be unused and undamaged
• The original packaging must be present and undamaged
• All accessories and documentation must be included

6.3To make use of this return option, please notify us in writing by email. You bear the cost of return shipping.

6.4After inspection of the returned goods, we will refund the purchase price within 14 days.

6.5Exceptions and further details on the return process are set out in our separate Return Policy, which forms part of these Terms of Service.

6.6This voluntary return policy does not limit your statutory warranty rights (see Section 7).

6.7If you are a consumer located in the European Union, you may additionally be entitled to a statutory right of withdrawal under EU law; where EU law is more favorable to you, those provisions apply.

7. Statutory Warranty and Defects

7.1Products must correspond to the descriptions in our shop. Independently of the voluntary return policy above, you are entitled to statutory warranty rights for defective goods under Swiss law (Art. 197 ff. of the Swiss Code of Obligations), with a limitation period of two years from delivery.

7.2If you discover a defect, please contact us as soon as possible, ideally within 14 days, so we can process your claim quickly.

7.3For justified claims, you are entitled to repair, replacement, price reduction, or refund.

8. Data Protection and Cookies

8.1Your personal data will be processed in accordance with our Privacy Policy.

8.2We use cookies to improve your shopping experience. You can disable cookies in your browser settings.

9. Liability

9.1Except in cases of intent or gross negligence, or where mandatory law provides otherwise (including the Swiss Product Liability Act and liability for death or personal injury), we are not liable for:

• Indirect or consequential damages
• Unavailability of the shop
• Errors or failures beyond our control

9.2Subject to the exception in 9.1, liability is limited to the amount paid for the relevant order.

10. Product Disclaimer (Wellness Products)

10.1Our products are not intended to diagnose, treat, or cure any disease or medical condition.

10.2We recommend performing a patch test before use. This does not affect mandatory liability under the Swiss Product Liability Act or for intent or gross negligence.

11. Governing Law and Jurisdiction

11.1These Terms of Service are governed by Swiss law.

11.2The courts at our registered business address (Winterthur, Canton of Zurich) are competent, to the extent permitted by mandatory law. This does not restrict a consumer's right to bring or defend proceedings before the courts of their place of residence in Switzerland.

11.3If you are a consumer habitually resident in another country, this choice of law does not deprive you of protection under mandatory consumer-protection provisions of the law of your country of residence, where applicable.

12. Final Provisions

12.1Should any provision of these Terms of Service be invalid, the remainder shall remain valid.

12.2These Terms of Service were last updated in: October 2026

Privacy Policy

Last updated: November 4, 2026

Nuvessara operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nuvessara is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact.nuvessara@gmail.com. You can find our other contact details on our contact information policy. For the purpose of applicable data protection laws, we are the data controller of your personal information.

Shipping Policy

This Shipping Policy forms part of our Terms of Service and should be read together with them.

1. Shipping Regions

We ship worldwide under the following conditions:

• Switzerland
• European Union
• International countries (outside EU)

2. Delivery Time

2.1Standard delivery time: 21-30 business days, depending on the destination country.

2.2This period begins after payment confirmation and processing of your order (1-2 business days).

2.3Delays may occur due to customs clearance, bad weather, or unforeseen circumstances.

2.4Except in cases of intent or gross negligence on our part, we are not liable for shipping delays caused by circumstances beyond our control (e.g. customs clearance, carrier delays, force majeure).

3. Shipping Costs

3.1Shipping costs depend on the destination country and order size.

3.2Exact shipping costs are displayed in your cart before checkout.

3.3Shipping costs may include:

• Weight and size of the package
• Distance to the destination country
• Insurance and tracking

3.4Shipping costs are typically not included in product prices.

4. Tracking and Notifications

4.1After shipment, you will receive a tracking number by email.

4.2You can track your shipment at any time on the carrier's tracking website.

4.3Please check your email (including spam folder) for shipping notifications.

5. Packaging and Damage

5.1We pack all products carefully to prevent damage during transit.

5.2If a package arrives damaged:

• Keep the item and original packaging for inspection
• Take photos of the damage
• Contact us within 14 days with photos
• We will handle the claim with the shipping company

6. Customs and Import Duties

6.1For deliveries outside the EU, customs duties may apply.

6.2These costs are your responsibility and will not be covered by us.

6.3For international shipments, you agree that customs authorities may inspect the package.

7. Shipping of Electronic Products

7.1Electronic products are shipped with special insurance and precautions.

7.2Battery and power supply regulations may apply in certain countries.

8. International Shipping and Restrictions

8.1Some countries have restrictions on certain products. We will check this before shipping.

8.2If a country does not allow delivery, we will notify you and issue a refund.

9. Address Accuracy

9.1You are responsible for ensuring the delivery address is correct.

9.2If the address is incomplete or incorrect, we cannot be held liable for delivery delays or loss.

10. Lost Packages

10.1If a package is lost:

• Contact us within 30 days
• We will investigate with the shipping company
• In case of loss, you will receive a replacement or refund

11. Shipping Insurance

11.1Standard shipping is not insured. For high-value orders, we recommend purchasing additional insurance.

12. Contact and Questions

For questions about shipping, tracking, or delivery status, please contact us:
Email: contact.nuvessara@gmail.com

Contact Information

We are always happy to help!

If you have any questions regarding your order, shipping, products, or general inquiries, please feel free to reach out to us anytime.

Our team will do its best to respond as quickly as possible.

Contact Details

Email: contact.nuvessara@gmail.com

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM (CET)
Saturday & Sunday: Closed

Please note that responses may take 24 hours.

Mailing Address

What We Can Help With

• Order inquiries and status
• Shipping and delivery questions
• Product information and recommendations
• Returns and refunds
• Technical support
• General feedback and suggestions

Thank you for being part of Nuvessara!